Landlords

We list your rentals on high traffic sites such as Apartments.com, Zillow, Trulia, Hotpads, RentalSource, and more.  

We will also market them on the local Multiple Listing Service (MLS). This website is only accessible for posting by licensed realtors and is where every real estate deal is posted. Utilizing the MLS will gain additional exposure unavailable to other property management companies

We collect rent from your tenant on the first of every month. They have a 5 day grace period to send the payment. After receiving their payment we will pay out any bill we are authorized to pay and take out our management fee. The balance will be wired (through EFT) into your account on the 15th of every month.

As part of our rental applications, we also request background checks via TransUnion paid for by the tenant's application fee. This includes criminal history, eviction history, and a credit report to ensure we bring in the best tenants.

Yes, not only do our owners each have access to an online portal, so do our residents. This makes things like maintenance requests, and owner statements so much easier and transparent between all parties.

When a request comes in, we assess it and see if it needs immediate dispatch or if we can possibly troubleshoot the issue with the tenant. If the issue needs to be fixed, we send a work order to one of our maintenance technicians or appropriate contractor.

The vendor will contact the tenant to set up a time to make the repair. Our vendors will complete the repair (if under $300) and submit an invoice to our company for approval. You get a copy of the work order we submitted to the vendor, explaining what we want them to fix, and a copy of the vendors invoice. We make sure the cost of the repair is fair and that the work was completed satisfactorily.

Exceptions to the $300 approval rule include emergency maintenance and habitability issues. If we need to act quickly to protect persons or property we will do so in order to protect our clients best interest.

Yes and No. If the property is vacant, owners can handle the repairs needed to make the property rent ready, if they choose. However, either the client does all the work or we do all the work. It gets messy when there are too many chefs in the kitchen. Once the property is leased, we prefer to use our preferred vendors.

Rent is due on the 1st and late on the 2nd. If the rent is not received by midnight on the 5th we contact the tenant to see what is going on. On the 15th, we deliver a notice to quit to the tenants by mail and posting on the door. Serving this notice is the first step in the eviction process.

If we do not receive the rent by the 15th, our owners are notified. We will give you our recommendation on how to best proceed. Options include moving forward with the eviction process on the 30th or working out a deal with the tenant.

You will need to carry a 'Landlord Policy'. This has specific coverage specific to landlords, so it is important you switch to this type of policy if you currently have a homeowners policy. A Landlord policy is usually slightly more expense, but the extra coverage is necessary. Your current insurance provider should be familiar with the difference and is the best place to start. Please note that we require you to add "Aspinwall Properties, LLC" as Additional Insured